Understanding Brand Perception: The Key to Building and Maintaining Business Success

Authors

  • Utpal Chakraborty Assistant Professor, Prof Mrs. KMPM Vocational College, Jamshedpur Author

DOI:

https://doi.org/10.69974/glskalp.03.03.39

Keywords:

Brand, Perception, Consumer, Perception Positive, Brand Image

Abstract

This article examines the concept of brand perception and its importance in today's highly competitive business world. Brand perception is defined as the way that consumers perceive a particular brand, which can be positive, negative, or neutral. This perception is based on various factors such as brand image, reputation, and past experiences. The article highlights the significance of brand perception in influencing the success of a brand, and how companies must work towards creating and maintaining a positive brand perception. Failure to do so can have a significant negative impact on sales, customer loyalty, and overall business success. The article concludes by emphasizing the need for companies to invest in building and managing their brand perception through various strategies such as customer experience management, brand equity management, and corporate reputation management.

References

Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of a brand name. Free Press.

Bandopadhyay, S., & Banerjee, R. (2022). Holistic Analysis of ‘Women Empowerment’ – A Vital Quintessence from Legal, Business and Economic Perspective. GLS Law Journal , 4(2), 1 - 5. Retrieved from https://glslawjournal.in/index.php/glslawjournal/article/view/64

Dean, D. H., Biswas, A., & Alwi, S. F. S. (2002). Third-person effects of online news headlines: The effect of wire service and source credibility on perceived effects of news. Journal of Advertising, 31(3), 43-54.

Fombrun, C. J., & Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233-258.

Johansson, J. K., & Johnsson, J. K. (1993). Quality and image: How they relate to the profitability of brands. Journal of Business Research, 28(2), 107-115.

Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.

Lin, J., Chang, Y., & Li, Y. (2015). The impact of brand reputation on hotel room sales. Journal of Business Research, 68(9), 1824-1827.

Luchs, M. G., Naylor, R. W., Irwin, J. R., & Raghunathan, R. (2010). The sustainability liability: Potential negative effects of ethicality on product preference. Journal of Marketing, 74(5), 18-31.

Meyvis, T., & Janiszewski, C. (2002). Consumers' beliefs about product benefits: The effect of obviously irrelevant information. Journal of Consumer Research, 28(4), 618-635.

Phau, I., & Lo, C. (2004). The influences of brand image and product knowledge on purchase intention: The mediating effects of consumer attitude. Journal of Brand Management, 11(2), 77-97.

Shukla, P., Banerjee, M., & Singh, J. (2016). Customer experience management: A successful strategy for building brands. Journal of Brand Management, 23(1), 89-101.

Varadharajan, M. S. (2020). The Facade of Federalist Incongruity: A Political Pretense To A Popular Menace. GLS Law Journal , 2(1), 21 - 30. Retrieved from https://glslawjournal.in/index.php/glslawjournal/article/view/19

Vance, T. C., Ellis, A. K., & Kim, Y. (2007). Building brand equity: Consumer perceptions of brand intangible elements. Journal of Marketing Theory and Practice, 15(1), 47-59.

Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009). Customer experience creation: Determinants, dynamics and management strategies. Journal of Retailing, 85(1), 31-41.

Downloads

Published

2023-07-01

How to Cite

Understanding Brand Perception: The Key to Building and Maintaining Business Success. (2023). GLS KALP: Journal of Multidisciplinary Studies, 3(3), 31-36. https://doi.org/10.69974/glskalp.03.03.39